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FAQs
Our most frequently asked questions.

Rooms

Do you have accessible rooms?

Fully modified disabled rooms are not available, however, most areas and facilities at the resort are accessible to disabled persons.

Is my ID/passport required at check-in?

A valid government-issued photo ID or a valid passport is required at the time of check-in for all guests.

Will your rooms allow extra rollaway beds, baby cots and cribs? Is there a charge?

Yes, there is a small cost for extra rollaway beds, though baby cots and cribs are free of charge.

Check here for more information or contact Fiesta Resort Saipan directly at (670) 234-6412 – 6414 or info@fiestasaipan.com. Supply is limited, so please enquire at the time of booking.

What age do kids stay for free?

Kids stay free up to the age of 11 in existing beds (an additional charge applies if a rollaway bed is required). Check here for more information or contact Fiesta Resort Saipan directly at (670) 234-6412 – 6414 or info@fiestasaipan.com.

Are there hairdryers, irons and ironing boards in the rooms?

All rooms have hairdryers. Irons & ironing boards are available upon request from Housekeeping.

Is the hotel entirely non-smoking?

All our guest rooms are non-smoking, but the resort has a dedicated area for smokers.

I booked on a website other than the hotel website and now i need to make a change to my reservation. how do i do this?

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

What time is the hotel check-in and check-out?

Fiesta Resort’s standard check-in is from 3pm and check-out is 12:00pm, however, it may differ depending on the accommodation package you have booked. Please refer to your reservation confirmation for more information.

Can I book a late check-out?

If you wish to book a late check-out (extend your check-out time), additional charges will apply and it is subject to availability. Please make a request at the time of booking.

Check here for more information.

Can I book an early check-in?

It is possible to confirm an early check-in prior to the day of your reservation by paying an additional fee, though it is subject to availability. Early check-in may be provided free of charge on the day of your reservation if the room is ready earlier than 3pm, though is also subject to availability.

Check here for more information.

Can you store my luggage before check-in or after check-out?

It is definitely possible to store your luggage with our concierge before check-in and after check-out for your convenience.

What is the process to cancel my reservation directly with the resort?

Please cancel prior to your stay to avoid a cancellation fee. Cancellation of your reservation is subject to the resort’s cancelation policy. Please note that for group reservations the policy is subject to each group’s accommodation contract.

Restaurant

Do you have children's menus?

Fiesta Resort’s World Café buffet caters to a variety of tastes, including child-friendly dishes.

Do you offer room service?

Yes, Fiesta Resort Saipan offers room-service every day from 10.00 AM – 9.30 PM.

What is the dress code at the restaurants?

The dress code at the Joyful Dinner Show and World Café requires collared shirts, bottoms, and shoes. No wet swimwear or towels. Guests can wear smart casual at Mai Teppanyaki, Terrace, and Chambre Bar, whilst relaxed casual is fine for Godfather’s Beach House Bar.

Do you cater to vegetarians and vegans?

Fiesta Resort Saipan’s World Café has vegetarian menu options. Should you require vegan menu items, please contact us upon your arrival, we are happy to assist you.

Do I need to make a restaurant reservation in advance?

Although not mandatory, we recommend that you make a reservation in advance so as not to be disappointed!

Facilities

Are pool towels provided?

Yes, pool towels are provided at the Pool Center

Do you have valet or self-parking?

Self-parking is available in our main parking lot.

Do I need to reserve a car park in advance?

Our resort parking does not require a reservation and is free of charge.

Do you have an ATM on property?

Yes, the Bank of Hawaii ATM is available to guests in the Fiesta Resort Lobby, near the Front Desk.

What type of night entertainment is offered?

Fiesta Resort Saipan’s Joyful Dinner Show is nightly at 6:30pm, every day except for Monday. Marvel at fire-eaters and graceful hula dancers from Micronesia and Polynesia as you enjoy your dinner.

Transportation

Do you offer a free shuttle service from the airport?

Unfortunately, we don’t offer a free shuttle service from the airport, however, we can help you to get a taxi or reserve the airport shuttle bus. Please see our Location page for more information about how to get to the resort using a taxi or shuttle bus service.

How do I get to Fiesta Resort Saipan?

Please see our Location page to learn more about how to get to our resort.

How far away is Fiesta Resort Saipan from the airport?

Fiesta Resort Saipan is located in Garapan town Center, approximately 12.6km or 20 minutes’ drive away from Francisco C. Ada/Saipan International Airport.

Others

Do you have free wi-fi?

All guests can access complimentary high-speed Wi-Fi during every stay.

How much is the service fee at the resort?

At Fiesta Resort Saipan’s restaurants and bars a 10% service charge is added to the dining fee.

Are any pets allowed to stay?

Pets are not permitted on the resort property, however, guide dogs and helper dogs are accepted.

Can I pay by credit card?

The following credit cards are accepted at our reception:
VISA, Master Card, JCB, AMEX, Diners Club, UC, DC, NICOS, UFJ, Orico, SAISON, Aeon Card, Debit card, Edy, UnionPay, Alipay, Wechat pay. The resort only accepts one-time payment. Two times payment, bonus payment, and revolving payment are not applicable.

Will I earn points for IHG® rewards club?

Guests who book and stay at Fiesta Resort Saipan will be able to earn and redeem points as well as other rewarding benefits available to IHG® Rewards Club members only. Check the offer here for more information. Please present your IHG ® Rewards Club Card or number if you wish to earn the points.

How far is it to the nearest shopping area?

The Hafa Adai Joeten Shopping Area, Paseo de Marianas, DFS T Galleria and I Love Saipan stores are all located within a convenient 10-minute walking distance from Fiesta Resort Saipan.

Can I book tours & excursions from your resort?

A selection of popular tour operators and conveniently located on the Fiest Resort Lobby Level with a variety of tours and excursions of the offer. Tour offices for PMT/JTB, Saipan Adventures, Pau Pau Tours, Sky Tour, HIS, Tour Baksa, Rakuten, and Saipan Sunset Cruise are open daily.

What is saipan's power voltage? What adapter is required?

In Saipan, the power plugs and sockets are plug Type A and Type B. The standard voltage is 110 volt and the frequency is 60 Hz.

TRAVEL ADVISORY: Our response to COVID-19 and expanded IHG Way of Clean

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